BUSINESS UNIT: GUARDIAN LIFE OF THE CARIBBEAN LIMITED
LOCATION: HEAD OFFICE
JOB TITLE: BUSINESS ANALYST
REPORTS TO: MANAGER- PROGRAMME MANAGEMENT OFFICE
INSURANCE OPERATIONS


JOB OBJECTIVE:
The Business Analyst acts as a bridge between the Business and the Solution Development Team / IT / External Consultants. The job holder is responsible for tasks inclusive of elicitation, analysis and documentation of business requirements; scoping and completing functional designs of process and systems solutions to business issues; and the analysis and measurement of the performance of new and existing systems and process implementations.

MAJOR RESPONSIBILITIES:
Problem and Opportunity Definition: Liaise with the process initiator and interview other stakeholders to identify the business problem/ opportunity. Business Requirements analysis , management and documentation: Perform analysis to get a definition of what is the desired outcomes to address the Problem/ Opportunity identified. Functional Requirements Analysis and Documentation: Identify all Technical Stakeholders in the Process and Elicit information in order to: Understand the high level technical architecture in which the functional solution will reside. Gain consensus on the framework and approach to designing the functional solution. Testing: Utilize the Business Requirements Document to produce User Acceptance Test Conditions

QUALIFICATIONS:
First Degree in Management, Business or related field from a recognized tertiary level educational institution. 5 C.X.C. / CSEC passes including Mathematics and English Language. 2 A Level/ CAPE passes

EXPERIENCE:
3 - 5 years experience in Business Process Reengineering or an IT related field or project environment. Experience on Information Systems Development Life Cycle and its various components which include, but are not limited to, Requirements Analysis, Process, and Systems Design, programming, testing and deployment. Working knowledge of Structured and Object Oriented Systems Analysis and design methods. Experience with reporting tools and techniques and at least two (2) years utilizing reporting software. Experience with the use of Process Mapping, UML BPMN and ERD diagrams in documenting business requirements. Experience with the use of SQL/ T-SQL or other database languages

KEY COMPETENCIES:
Work Ethic Quality Growth Serving People Problem Solving/ Analytical Skills Planning/ Organization/Flexibility Interpersonal/ Communication Skills Continuous Improvement Team Orientation Job Knowledge/ Skills

PERSONALITY:
The Business Analyst must be able to effectively manage time and resources and use his/her initiative to achieve stated objectives. The individual must be flexible, highly adaptive to changes in the organization and possess excellent interpersonal skills and a strong team spirit.


CONTACT via Email: Giselle Mejias-James

BUSINESS UNIT: GUARDIAN SHARED SERVICES LIMITED
LOCATION: LONG CIRCULAR ROAD
JOB TITLE: JUNIOR BUSINESS ANALYST
REPORTS TO: MANAGER- FINANCIAL SERVICE SUPPORT
FINANCE


JOB OBJECTIVE:
This Junior Business Analyst acts as a bridge between GSSL Finance, IT and the Business Units. He/she has responsibility for gathering of the requirements, completing functional designs of solutions to financial systems, testing solutions developed and implementing same for financial systems (Oracle and Check Plus Production environment).

MAJOR RESPONSIBILITIES:
Provide support and assist in the elicitation and documentation of business and system requirements using various and appropriate established methodologies. Provide support for the development and documentation of functional designs for changes in systems or processes. Attend meetings with the Business Analyst, Finance Management and IT Project Leads to assist them in interpreting functional design in the development of technical specifications for issues related to Oracle EBS and/or CheckPlus. Work with Test Lead and Testers to provide support in translating requirements and functional design into test scripts. Perform Unit and/or Functional testing for Oracle EBS and CheckPlus projects and training users on any new systems and processes developed. Build Oracle EBS reports based on functional specifications provided.

QUALIFICATIONS:
First Degree in Computing, Information Systems or a related field from a recognized tertiary level educational institution. 5 CXC/ CSEC (At Least grade 2) passes including Mathematics and English Language 2 A Level/ CAPE (At Least Grade B)passes

EXPERIENCE:
2 - 3 years experience in Business Process Re-Engineering. At least 1 year experience using Process Mapping, UML, ERD diagrams in documenting business requirements. 2 - 3 years experience with the use of SQL or other database languages.

KEY COMPETENCIES:
Work Ethic Quality Growth Serving People Planning/Organizing/ Flexibility Interpersonal and Communication Skills Job Knowledge/Skills Team Orientation Continuous Improvement Problem Solving and Analytical Skills

PERSONALITY:
The Junior Business Analyst must be meticulous, systematic and logical. He/she must be able to manage time and resources efficiently. He/she must possess the ability to perform large amounts of numerical work with speed and accuracy. He/she must be able to manage multiple projects simultaneously; and must be able to provide clear, concise and timely reports/responses to both technical and functional staff.


CONTACT via Email: Giselle Mejias-James

BUSINESS UNIT: GUARDIAN LIFE OF THE CARIBBEAN LIMITED
LOCATION: CHAGUANAS
JOB TITLE: TRAINING OFFICER
REPORTS TO: MANAGERS- SALES AND STAFF TRAINING
INSURANCE OPERATIONS


JOB OBJECTIVE:
The Training Officer efficiently manages, develops, designs, implements and delivers training programs with the support of the Managers - Staff and Sales Training in the achievement of the strategic objectives of the department and the company.

MAJOR RESPONSIBILITIES:
Assess training needs with the Manager/s to design, develop and implement training programs in accordance with the training plan. Responsible for the delivery of training programs in accordance with the training plan and as guided by the Manager/s. Responsible for adjusting training materials/training programs in accordance with any process, products or service changes by GLOC. Attend and participate in meetings pertaining to any operational changes in the training plan in the absence of the Manager/s. Responsible for providing the Manager/s with monthly reports on participant’s feedback on the training programs delivered. Responsible for developing, and maintaining training materials for the training department as guided by the Managers.

QUALIFICATIONS:
First Degree (At least 2nd class honors) in Business or a related field from a recognized tertiary level educational institution Train- the-Trainer Certification LOMA 280, 290, ACS 100 and all related parts

EXPERIENCE:
At least three (3) years experience in a training environment, two of which must be in the insurance industry.

KEY COMPETENCIES:
Work Ethic Quality Growth Serving People Initiative Planning / Organizing / Flexibility Team Orientation Job Knowledge / Skills Interpersonal/ Communication Skills Continuous Improvement

PERSONALITY:
The Training Officer should have the ability to manage several tasks while meeting deadlines. The incumbent must be highly motivated with strong work ethics, possess excellent interpersonal and communication skills, must have excellent people skills and able to work under pressure. Must have excellent customer service skills and able to deal with difficult people maintaining mutual respect.


CONTACT via Email: Giselle Mejias-James

BUSINESS UNIT: GUARDIAN SHARED SERVICES LIMITED
LOCATION: HEAD OFFICE/ CHAGUANAS
JOB TITLE: SYSTEMS BUSINESS ANALYST
REPORTS TO: CHIEF DATA OFFICER
INSURANCE OPERATIONS


JOB OBJECTIVE:
The Systems Business Analyst manages a range of activities including providing training on auditing and facilitating the authorization and implementation of changes for which the business requires new or amended system support.

MAJOR RESPONSIBILITIES:
Identify and document system gaps for new product specifications. Liaise with the various business units to analyze functional requirements and produce specifications for changes and additions to systems. Facilitate and administer the change request process to ensure that such specifications achieve an efficient execution of business processes. Manage all testing activities to ensure solutions are qualified, including identification of the test team, schedules, plan documentation, preparation and review of test scripts and prep of the test environment. Identify, analyze and implement data quality controls. Act as the liaison between the Business Units and IT development teams in relation to the implementation of changes. Follow-up and support the post deployment of system changes, including working with IT.

QUALIFICATIONS:
First Degree in Computer Science or Information Science with emphasis on logic and algorithms. Preference will be given to Upper Second Degree or higher. 5 CXC/ CSEC (At least Grade II) passes including Mathematics and English Language 3 A Level/ CAPE (At least Grade B) subjects

EXPERIENCE:
A minimum of 3 - 5 years experience in the Insurance Industry or in a similar role. Sound knowledge of Project Management and Process design techniques. Sound understanding of Data Management.

KEY COMPETENCIES:
Work Ethic Quality Growth Serving People Problem Solving / Analytical Skills Interpersonal/ Communication Skills Planning/ Organization/ Flexibility Job Knowledge/ Skills Initiative Team Orientation

PERSONALITY:
The Systems Business Analyst must possess superior problem solving and analytical skills. He/ She must be able to work under minimum supervision and should possess the ability to manage tasks effectively while meeting deadlines. He/ She must be highly motivated with strong work ethics and an excellent team spirit. Excellent interpersonal and communication should be inherent as the incumbent will be expected to interact with staff at all levels.


CONTACT via Email: Giselle Mejias-James

BUSINESS UNIT: GUARDIAN GENERAL INSURANCE LIMITED
LOCATION: NEWTOWN CENTRE
JOB TITLE: CLAIMS SERVICE REPRESENTATIVE
REPORTS TO: TEAM LEADER- CLAIMS
GENERAL INSURANCE AGENCY


JOB OBJECTIVE:
The Claims Services Representative is responsible for a range of functions as it relates to Bodily Injury/ Litigation, Motor & Non Motor, Subrogation claims. He/ she is required to negotiate and/ or evaluate claims in a fair and reasonable manner and within Company standards.

MAJOR RESPONSIBILITIES:
Bodily Injury/ Litigation: Review claim form to establish liability and applicable reserves from listed injuries. Research injury related judgments to negotiate claim settlement and justify claim reserves. Motor/ Non - Motor: Meet and greet with clients/claimants and document their claim; request information if needed. Review data Subrogation: Review claim file and determine extent of liability and seek maximum subrogation recovery. Active negotiations with Insurers to achieve subrogation target and make aware to insurers the standards.

QUALIFICATIONS:
5 CXC/ CSEC passes including Mathematics and English Language. 2 A Level/ CAPE passes. CII Certificate Level.

EXPERIENCE:
2 - 3 years experience in the General Insurance Industry with at least two (2) of those years in a technical role in the Claims Department.

KEY COMPETENCIES:
Work Ethic Quality Growth Serving People Initiative Problem Solving/ Analytical Skills Planning / Organizing / Flexibility Continuous Improvement Interpersonal Communication Skills Job Knowledge / Skills

PERSONALITY:
The Claims Service Representative must possess a strong and positive work ethic with customer service oriented acumen. Must have the ability to operate and contribute positively in a team-based environment and take initiative as evidenced by the ability to self-manage, organize and prioritize work.


CONTACT via Email: Giselle Mejias-James

BUSINESS UNIT: GUARDIAN GENERAL INSURANCE LIMITED
LOCATION: NEWTOWN CENTRE
JOB TITLE: MOTOR CLAIMS ASSESSOR
REPORTS TO: TEAM LEADER- MOTOR CLAIMS
GENERAL INSURANCE AGENCY


JOB OBJECTIVE:
The Motor Claims Assessor is required to Investigate, evaluate, negotiate and bring a final resolution to auto claims for material/physical damages that range from moderate to total loss in nature in accordance with prescribed authorization and claims best practices. He/ She promotes and delivers impeccable customer service to both claimants and service providers.

MAJOR RESPONSIBILITIES:
Survey assigned vehicle against submitted estimate and claim form to validate and/or adjust claim for a fair and reasonable settlement. Identify the salvage potential and confirm that the damages are consistent with claim form description of the accident. Negotiate with service providers to secure fair settlement of materials and labour as per estimate and develop and maintain relationships with a network of service providers that is ultimately consistent with GGIL’s service levels. Prepare monthly reports for Management. Give technical advice to both underwriters and claims personnel as requested on complex claims. To perform any other job related duties as assigned by the Team Leader/ Manager

QUALIFICATIONS:
5 CXC/CSEC passes including Mathematics and English Language. 2 A Level/CAPE passes First Degree from a recognized tertiary level educational institution. CII- Diploma Level. Motor Insurance Claims Investigation and Adjusting (MICA) certification

EXPERIENCE:
2 - 4 years experience in the General Insurance Industry with at least two (2) years in the Motor Claims Department. Knowledge of Motor Insurance Legislation. Sound knowledge of vehicle construction, collision dynamics and modern day motor vehicle repair, methodology and complexity.

KEY COMPETENCIES:
Work Ethic Quality Growth Serving People Initiative Decision Making/ Risk Taking Planning / Organizing / Flexibility Team Orientation Interpersonal Communication Skills Job Knowledge / Skills

PERSONALITY:
The Motor Claims Assessor must have strong positive work ethics; be friendly, cooperative and tactful whilst maintaining professionalism. Demonstrated ability to handle conflicts and deal with difficult situations and displays energy and enthusiasm, in pursuit of objectives and end results. Ability to work independently as well as in a team environment.


CONTACT via Email: Giselle Mejias-James

BUSINESS UNIT: GUARDIAN GENERAL INSURANCE LIMITED
LOCATION: NEWTOWN CENTRE
JOB TITLE: UNDERWRITER II- MARINE & CASUALTY
REPORTS TO: TEAM LEADER - COMMERCIAL LINES
GENERAL INSURANCE AGENCY


JOB OBJECTIVE:
The Underwriter is responsible for analyzing risk exposures and evaluating the most prudent terms to apply for New Business Acquisitions, Renewals and mid-year amendments for various insurance products.

MAJOR RESPONSIBILITIES:
Prepare Quotations for New Business, conduct Renewal Reviews and apply Renewals Amendments when required. Review underwriting transactions by binding brokers to ensure accuracy and compliance with GGIL underwriting guidelines, standard operating procedures and limits of authority. Conduct due diligence for assigned accounts through background research on clients and their risk to be covered. Conduct portfolio analyses for assigned accounts to monitor performance and loss ratios and recommend corrective action. Review and discuss Renewal listing with all Stakeholders to achieve retention target. Follow up on outstanding premiums on assigned clients/producers accounts. Prepare monthly reports to Team Leader with performance recommendations. Provide high levels of Red Carpet Customer Service to all stakeholders.

QUALIFICATIONS:
First Degree (At least 2nd class honors) in Sciences from a recognized tertiary level educational institution. 5 CXC/ CAPE (At least grade 2) passes including Mathematics and English Language. 2 A Level/ CAPE (At least grade B) passes CII- Certificate Level

EXPERIENCE:
2 - 3 years working experience with at least one (1) year in a General Insurance environment.

KEY COMPETENCIES:
Work Ethic Quality Growth Serving People Job Knowledge/ Skills Planning/Organising/Flexibility Problem Solving/Analytical Skills Decision Making/ Risk Taking Team Orientation Interpersonal/Communication Skills

PERSONALITY:
An Underwriter must possess strong analytical skills and pay close attention to detail. He/ She must have a positive work ethic, keen sense of customer service and good business acumen. He/ she must have the ability to operate and contribute positively in a team-based environment and take initiative; as evidenced by the ability to self-manage, organize and prioritize work.


CONTACT via Email: Giselle Mejias-James

BUSINESS UNIT: GUARDIAN ASSET MANAGEMENT
LOCATION: WESTMOORINGS
JOB TITLE: INVESTMENT ADVISOR
REPORTS TO: MANAGER- SALES
GAM INVESTMENTS


JOB OBJECTIVE:
The Investment Advisor acquires, develops and maintains an affluent client base for the company, utilizing its suite of Mutual Funds as well as upselling its Private Wealth offering where possible. He/She offers basic financial and investment advice, demonstrated by a thorough understanding of the companys products and services.

MAJOR RESPONSIBILITIES:
Generate business through acquisition of new clients Increase assets under management of existing clients through sale of additional products Daily Sales activities - prospecting, client meetings etc., update Pipeline Keep abreast of competitor and market information Keep clients abreast of GAMISLs new product offerings Assist clients with selection of investment options. Keep clients abreast of their investment performance Facilitate yearly portfolio allocation sessions with clients Conduct client education seminars Assist the Manager - Sales with defining, segmenting and targeting of GAMISLs Market Generate referrals, develop Centers of Influence (COIs) Ensuring that clients information is regularly updated to meet Compliance guidelines

QUALIFICATIONS:
A First Degree from a recognized tertiary educational institution preferably in Finance or finance related

EXPERIENCE:
At least two (2) years working experience in the financial services environment. At least two (2) years sales experience in a similar capacity with a proven track record of developing financial customers.

KEY COMPETENCIES:
Integrity Growth Quality Serving People Planning/Organizing/Flexibility Interpersonal and Communication Skills Problem Solving/Analytical Skills Decision Making/Risk Taking Initiative Job Knowledge/Skills

PERSONALITY:
The Investment Advisor (IA) will be extremely professional, articulate, knowledgeable, self-motivated, confident and driven to succeed in a competitive environment. He/She must demonstrate integrity and trustworthiness, have superior listening skills, have a forward thinking approach and be able to function independently. The IA must also be comfortable working as part of a team when required to do so.


CONTACT via Email: Giselle Mejias-James