BUSINESS UNIT: GUARDIAN LIFE OF THE CARIBBEAN LIMITED
LOCATION: WESTMOORINGS,
JOB TITLE: JUNIOR UNDERWRITER
REPORTS TO: TEAM LEADER- HEALTH UNDERWRITING
INSURANCE OPERATIONS


JOB OBJECTIVE:
The Junior Underwriter is responsible for the profitable underwriting of the Group Health and Life; Individual Health; Personal Accident; and Trip Travel Portfolios based upon agreed limits and guidelines.

MAJOR RESPONSIBILITIES:
Prepare and dispatch Group Health and Life; Personal Accident; Trip Travel quotations within specified limits. Review and approve health applications and declarations of insurability (DOIs) within delegated authorities based on guidelines given and liaise with Medical Consultant as required. Prepare Group Health Renewals within specified limits. Handle queries from Individual Walk-In Customers and also Telephone and email queries. Prepare reports as required. Instruct SQC on Plan set up for new group Policies, or Policy changes on the system. Ensure that the correct group health rates are updated on PCM in accordance with renewal terms. To perform any other job- related duties assigned by Manager or Vice President

QUALIFICATIONS:
5 CXC/ CSEC (At least Grade II) passes including Mathematics and English Language 3 A Level/ CAPE (At least Grade B) subjects LOMA 280, 290, ACS 100 and all related parts

EXPERIENCE:
2 years experience in the pricing of Group Health and Life insurance or in the Financial Services Industry At least 1 years experience in the underwriting (risk selection) of Medical and Life insurance

KEY COMPETENCIES:
Work Ethic Growth Quality Serving People Problem Solving / Analytical Skills Interpersonal Communication Skills Initiative Decision Making / Risk Taking Continuous Improvement Job Knowledge / Skills

PERSONALITY:
The Junior Underwriter must possess strong analytical, communication, organizational, interpersonal and negotiations skills. He/she must be honest, reliable, dependable and dedicated. The incumbent must be able to multitask and be customer oriented. He/ She must also be able to work independently with minimal supervision.


CONTACT via Email: Giselle Mejias-James

BUSINESS UNIT: GUARDIAN LIFE OF THE CARIBBEAN LIMITED
LOCATION: WESTMOORINGS
JOB TITLE: HEALTH CLAIMS ADJUDICATOR
REPORTS TO: TEAM LEADER- GROUP INSURANCE HEALTH CLAIMS
INSURANCE OPERATIONS


JOB OBJECTIVE:
The Health Claims Adjudicator ensures prompt and accurate claims settlement, support for claims administration and to provide efficient and effective back office support to customer service for satisfaction of both internal and external clients on a timely basis

MAJOR RESPONSIBILITIES:
Processing of Local, Regional and Overseas claims within the authorized limits on the company health claims processing database and in accordance with company and performance standards. This is inclusive of the determination of the client eligibility for coordination; reviewing of the claim forms in detail to ensure that all provided information is complete and accurate. Processing of Pre-Certification requests from Provider and Clients. Identify process improvements and offer solutions to claim denials, resubmissions and other related processes. Support Customer Service Representatives/Claims Support Staff by assisting with simple queries and other customer concerns. To perform any other job related duties as assigned by the Team Leader/ Manage

QUALIFICATIONS:
5 CXC/CSEC Passes including Mathematics and English Language. 2 A Level/ CAPE passes LOMA 280, 290, ACS 100 and all related parts. Pursuing the ALHC Designation

EXPERIENCE:
2 years experience in Health Insurance Administration.

KEY COMPETENCIES:
Work Ethic Quality Growth Serving People Planning, Organizing & Flexibility Team Orientation Continuous Improvement Initiative Interpersonal and Communication Skills Job Knowledge/ Skills

PERSONALITY:
The Health Claims Adjudicator must be detailed oriented. He/ She must have the ability to establish and maintain good relations with customers. The incumbent must possess excellent communication and organizational skills and must be flexible


CONTACT via Email: Giselle Mejias-James

BUSINESS UNIT: GUARDIAN SHARED SERVICES LIMITED
LOCATION: CHAGUANAS
JOB TITLE: IT SOLUTIONS ANALYST
REPORTS TO: MANAGER- BUSINESS SOLUTIONS & SERVICE SUPPORT
INFORMATION TECHNOLOGY


JOB OBJECTIVE:
The IT Solutions Analyst ensures that functional & non-functional requirements for IT centric Business initiatives and projects, are properly defined, analyzed and developed into feasible IT specifications for execution by the IT team and assists with the selection of solutions that will satisfy application and service deployment needs.

MAJOR RESPONSIBILITIES:
Manage and Validate Solution Requirements: Assist with the development of Non-functional Requirements. Conduct analysis & feasibility of Requirements. Evaluate Application Solution Designs to ensure alignment of proposed solutions with enterprise standards and leading practice. Meet with decision makers, systems owners, and end users to define and/or assist with the High-level systems analysis and design. Maintain Solutions Participate in system upgrades and other support activities as needed. Assist with the resolution of Incidents and Problems. Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems. Service Management: Conduct collaborative scheduling of requests with IT resources. Provide tracking and feedback to the Business on their requests

QUALIFICATIONS:
First degree in Computer Science, Information Technology or a related field from a recognized tertiary level educational institution. COBIT/ ITIL certification. Project Management certificate.

EXPERIENCE:
3 - 5 years experience in an IT environment of which at least two should be in the Financial services industry. Sound knowledge of application and information integration. Core member of at least two IT analytics projects. Authored at least 10 major IT security Policies / Standards Must have built and / or maintained at least two major CRM, Data integration systems. Working knowledge in Operating systems, DB Systems, and Web technology. Knowledge of Data Architecture, Data Science and Data Analytics.

KEY COMPETENCIES:
Work Ethic Quality Growth Serving People Problem Solving/ Analytical Skills Interpersonal/ Communication Skills Team Orientation Initiative Planning/ Organizing/ Flexibility Job Knowledge/ Skills

PERSONALITY:
The IT Solutions Analyst must display strong problem solving and analytical skills. The incumbent must have the ability to effectively multi-task, delegate and prioritize tasks in a high pressure environment. He/ she must be highly self-motivated and be able to function with minimal supervision. The individual must also have developed analysis and research skills and a keen eye for detail.


CONTACT via Email: Giselle Mejias-James

BUSINESS UNIT: GUARDIAN SHARED SERVICES LIMITED
LOCATION: WESTMOORINGS
JOB TITLE: DATA ENGINEER
REPORTS TO: MANAGER- BUSINESS SOLUTIONS & SERVICES SUPPORT
INFORMATION TECHNOLOGY


JOB OBJECTIVE:
The Data Engineer drives the development and maintenance of a Data Architecture that will be leveraged to consolidate data across systems and produce Data analytics. He/ she also directs the changes, interfaces, user access controls, and operations for systems that house and impact Data Integrity

MAJOR RESPONSIBILITIES:
Maintenance of the Group Data Architecture and corresponding data standards: Define and maintain a Target State Data Architecture and roadmap. Govern the changes to the Data Architecture. Conduct Data integrity reviews on systems: Analyze Data Errors and fraud to determine and address their root cause. Provide solutions for Analytics, reports, and Data sharing for projects and changes: Leverage existing controlled and common services for reports, analytics, and interfaces. Maintenance of a Common Data Dictionary for the various Group Systems: Design, implement, and operate a configuration management system to document Master Data views and capture their mappings to all systems and services. Operate and maintain systems used to integrate and federate data: Evaluate and gap Data management and integration systems.

QUALIFICATIONS:
First Degree in Information Technology, Computer Science or related field from a recognized tertiary educational institution. COBIT/ ITIL Certifications

EXPERIENCE:
3 - 5 years IT experience with at least three (3) years in a similar role. At least 3 experience with Database systems. Core member of at least two IT analytics projects. Authored at least 10 major IT security Policies / Standards. Must have built and / or maintained at least two major CRM, Data integration systems. Sound knowledge of application and information integration. Knowledge Web services, JAVA, .NET, and Legacy systems and their data exchange protocols Knowledge of Data Architecture, Data Science and Data Analytics

KEY COMPETENCIES:
Work Ethic Quality Growth Serving People Problem Solving/ Analytical Skills Emotional Intelligence Planning / Organizing / Flexibility Initiative Job Knowledge/ Skills Interpersonal / Communication Skills

PERSONALITY:
The Data Engineer must be a logical, methodical and highly self- motivated individual. He/ she must be able to communicate effectively with internal and external stakeholders and colleagues. Emotional intelligence and Critical Thinking skills must be inherent. The incumbent must be able to plan effectively and remain calm in situations of uncertainty.


CONTACT via Email: Giselle Mejias-James

BUSINESS UNIT: GUARDIAN LIFE OF THE CARIBBEAN LIMITED
LOCATION: BARBADOS
JOB TITLE: ACCOUNT EXECUTIVE - BARBADOS
REPORTS TO: MANAGER, GROUP INSURANCE SALES
INSURANCE OPERATIONS


JOB OBJECTIVE:
The Account Executive is responsible for developing and maintaining strong relationships with key individuals and organizations, in order to create and enhance profitable business opportunities aimed at achieving the strategic objectives of the Company. Additionally, the position provides support for marketing and implementing the Company products, for the Local and Eastern Caribbean territories.

MAJOR RESPONSIBILITIES:
Act as a liaison between the Company, Insurance Broker and Corporate Entities aimed at creating and identifying business opportunities and securing new business for the Company. Provide sales and marketing support to the field force by preparing presentation and visiting clients with agents and also to assist with the preparation and delivery of Group Insurance training modules to both staff and the field force. Premium Collection for Group Health and Life Business. Assist in maintaining the database of current and prospective clients for the Group Insurance Sales, through market analysis and market research through better profiling of our captive market. Prepare and execute proposals/tenders and business presentation for Group Insurance Products and Services including supporting literature for sales process Prepare varying Business Reports for Management as requested

QUALIFICATIONS:
First Degree in Business Administration, Management or a related field from a recognized tertiary level educational institution OR Certified Financial Planner Certification 5 CXC/ CSEC passes including Mathematics and English Language 2 A Level/ CAPE subjects LOMA 280, 290, ACS 100 and all related parts

EXPERIENCE:
2 - 4 years experience in a Life, Health and Insurance environment with detailed exposure to group underwriting and marketing

KEY COMPETENCIES:
Work Ethic Quality Growth Serving People Continuous Improvement Interpersonal / Communication Skills Job Knowledge / Skills Planning / Organizing / Flexibility Problem Solving / Analytical Skills Initiative

PERSONALITY:
The Account Executive must be able to work under minimum supervision. He/ She should possess the ability to manage several tasks while meeting deadlines. The individual should be able to use his/her initiative to function at maximum efficiency within a high paced environment requiring strict adherence to project deadlines and budgets. He/ She must be highly motivated with strong ethics, strong business/project orientation and excellent team spirit.


CONTACT via Email: Indira Moonesh

BUSINESS UNIT: GUARDIAN LIFE OF THE CARIBBEAN LIMITED
LOCATION: WESTMOORINGS
JOB TITLE: UNDERWRITER
REPORTS TO: SENIOR MANAGER, HEALTH UNDERWRITING
UNDERWRITING


JOB OBJECTIVE:
The Underwriter is responsible for the profitable underwriting of the Group Health and Life; Individual Health; Personal Accident; and Trip Travel Portfolios based upon agreed limits and guidelines

MAJOR RESPONSIBILITIES:
Prepare and dispatch Group Health and Life; Personal Accident; Trip Travel quotations within specified limits. Review and approve health applications and declarations of insurability within delegated authorities based on guidelines given and liaising with Medical Consultant as required. Prepare Group Health Renewals within specified limits. Assist with training for Junior Underwriters as required. Handle queries from Individual Walk-In Customers and also Telephone and email queries Prepare reports for Vice President and Manager. Assist with preparation and maintenance of department procedures. Advise the Manager of any exceptional issue/item that arises. Instruct SQC on Plan set up for new group Policies, or Policy changes on the system as required. Ensure that the correct group health rates are updated on PCM

QUALIFICATIONS:
5 CXC/ CSEC passes including English Language and Mathematics. 2 A Level/ CAPE passes. First Degree in Sciences or any related field from a recognized tertiary level educational institution. LOMA 280, 290, ACS 100 and all related parts.

EXPERIENCE:
5 years experience in the pricing of Group Health and Life insurance of which two (2) must be at a supervisory level. 5 years experience in the underwriting (risk selection) of Medical and Life Insurance



PERSONALITY:
The Underwriter must possess strong analytical, communication, organizational, interpersonal and negotiations skills. He/she must be honest, reliable, dependable and dedicated. The incumbent must be logical, methodical and able to use their initiative to solve problems. He/ She must be able to communicate clearly and effectively and be customer oriented.


CONTACT via Email: Giselle Mejias-James

BUSINESS UNIT: GUARDIAN HOLDINGS LIMITED
LOCATION: WESTMOORINGS
JOB TITLE: COMPLIANCE ANALYST
REPORTS TO: HEAD - GROUP COMPLIANCE
GROUP COMPLIANCE UNIT


JOB OBJECTIVE:
The Compliance Analyst acts to achieve the overarching objectives of the Compliance Management System and Unit. He/ She is responsible for ensuring that Anti Money Laundering and Countering the Financing of Terrorism (AML/CFT) programmes, procedures and controls have been implemented by all Trinidad subsidiaries and are adhered to in a consistent manner

MAJOR RESPONSIBILITIES:
Analyze and conduct compliance reviews and audits on AML/CFT operations. Maintain and update records for Trinidad subsidiaries to determine whether AML Compliance programmers, procedures and controls have been implemented and are adhered to consistently and prepare written reports on findings. Analyze and investigate internal reports of suspicious transactions (anti-money laundering) made by subsidiaries within established time frames (to be determined), report on these to the Head of Group Compliance and update the Units records. Analyze monthly compliance reports, identifying compliance issues and regulatory developments, update relevant records and report on these matters to the Compliance Officer/Head of Group Compliance, in a timely fashion. Assist with the conducting of regulatory and operational compliance reviews and audits of subsidiaries on regulatory basis and in accordance with work programmes designed by the Compliance Officer/Group Head, Compliance.

QUALIFICATIONS:
First degree in economics, law, accounting, management or related field from a recognized tertiary educational institute. Association of Compliance Professionals Certification and/or Fraud Examiners Certificate

EXPERIENCE:
At least 2 - 3 years experience in the financial services industry. Knowledge of anti-money laundering and combating of terrorist financing international standards and related local legislation Knowledge of the regulatory framework (current and future) for financial institutions in Trinidad and Tobago

KEY COMPETENCIES:
Work Ethic Quality Growth Serving People Job Knowledge / Skills Planning / Organizing / Flexibility Problem Solving and Analytical Skills Continuous Improvement Initiative Interpersonal / Communication Skills

PERSONALITY:
The Compliance Analyst must be a team player. He/she must be able to use his/her initiative, be self-motivated and responsive. He/she must be flexible and able to work long hours on occasions if required to meet given deadlines. He/she must respect the confidentiality of compliance issues and maintain a high level of confidentiality at all times. He/she must display good judgment in all matters at all times


CONTACT via Email: Indira Moonesh

BUSINESS UNIT: GUARDIAN HOLDINGS LIMITED
LOCATION: WESTMOORINGS
JOB TITLE: MANAGER - COMPLIANCE
REPORTS TO: HEAD - GROUP COMPLIANCE
GROUP COMPLIANCE UNIT


JOB OBJECTIVE:
The Manager, Compliance works toward achieving the objectives of the Compliance Management System by ensuring that procedures have been implemented by GHL and Group subsidiaries and consistently adhered to. They are responsible for periodic testing of the compliance controls and to perform sometimes complex investigations and reviews. As the lead on compliance reviews and investigations, compliance training to Group management and staff on all compliance matter

MAJOR RESPONSIBILITIES:
Conduct detailed checks of periodic compliance reports, ensuring that these are accurately completed and received as per established timelines. Identify inaccuracies and omissions and properly record findings and to address these effectively. Ensure that Compliance Issue Forms are properly referenced and completed; Follow up on compliance issues with the respective issue owners and subsidiaries; Identify the cause and effect of non-compliance issues, the related risks and make recommendations for mitigation/improvements to procedures/controls/practices, to update related registers/records and prepare reports. Update Compliance Reporting templates and ensure that these correspond to the manual. Conduct compliance reviews and investigations of internal reports of suspicious transactions. Identify and document findings, risks and using independent judgment in areas being reviewed, obtain and follow up on mitigating action plan from management.

QUALIFICATIONS:
First degree in Economics, Law, Accounting, Management from a recognized tertiary level educational institution. A Professional Qualification such as Association of Compliance Professionals Certification/Fraud Examiners Certificate or ACCA

EXPERIENCE:
5 - 7 years experience in the financial services industry (auditing, compliance, business analysis, legal or regulatory) At least 5 years supervisory experience Very good working knowledge of the anti-money laundering and combating of terrorist financing international standards and regulatory framework Very good working knowledge of the regulatory framework (current and future) for financial institutions in Trinidad and Tobago including but not limited to Any other applicable legislation, regulations or guidelines Very Good working knowledge of operational procedures and systems of GHL subsidiaries, Group Policies, Internal controls, Investment and Insurance Products

KEY COMPETENCIES:
Work Ethic Quality Growth Serving People Continuous Improvement Job Knowledge/ Skills Planning/ Organizing/ Flexibility Problem Solving/ Analytical Skills Initiative Interpersonal/ Communication Skills

PERSONALITY:
The Manager, Compliance must be a decisive, results oriented individual who can develop and manage relationships at senior levels. The individual must be an excellent communicator, creative forward thinker, methodical and logical by nature. He or she must display high levels of confidentiality and maintain all organizational and ethical standards. The incumbent should be able to work independently and demonstrate initiative and independent judgment in all matters


CONTACT via Email: Indira Moonesh

BUSINESS UNIT: GUARDIAN ASSET MANAGEMENT
LOCATION: WESTMOORINGS
JOB TITLE: MANAGER - CLIENT SERVICES
REPORTS TO: VICE PRESIDENT - SALES AND MARKETING
GAM INVESTMENTS AND OPERATIONS


JOB OBJECTIVE:
The Manager, Client Services provides leadership and direction to the Client Services department. This position ensures delightful service to all internal and external customers at all points of sale in a manner that builds and reinforces long terms relationships.

MAJOR RESPONSIBILITIES:
Assist the Vice President, Sales and Marketing as well as the Executive Team in the development of customer service strategies. Proactively identify opportunities to improve the business procedures and processes, develops and implements service operational plans in line with corporate strategic objectives. Provide excellent service to all customers at all points of sale and ensures all transactions are handled accurately in a prompt, reliable and courteous manner Prepare reports for monthly management meetings, executive meetings, board meetings and periodic audit responses Lead, motivate, inspire, and encourage employees through effective performance management, setting of clear goals and objectives, ensuring that performance gaps are closed through relevant training, monitors work performance through continuous performance discussions and timely completion of appraisals

QUALIFICATIONS:
First Degree in Business, Management or a related field from a recognized tertiary educational institution in Management or related field. Postgraduate qualification in a related field

EXPERIENCE:
At least five (5) years Managerial experience At least five (5) years experience in a financial services/investment environment

KEY COMPETENCIES:
Work Ethic Growth Quality Serving People Interpersonal / Communication Skills Job Knowledge / Skills Decision Making / Risk Taking Motivation / Empowerment Problem Solving / Analytical Skills Leadership Vision

PERSONALITY:
The Manager, Client Services must be systematic, methodical and well organized and must demonstrate the ability to effectively delegate tasks and motivate subordinates. They must be able to effectively manage time and resources and use their initiative to achieve stated objectives. The individual must be flexible, highly adaptive to changes in the organization and possess excellent interpersonal and a strong customer service focus where the objective is to develop a client oriented culture


CONTACT via Email: Indira Moonesh

BUSINESS UNIT: GUARDIAN LIFE OF THE CARIBBEAN LIMITED
LOCATION: MARAVAL
JOB TITLE: ANALYST/PROGRAMMER I
REPORTS TO: MANAGER-INFORMATION SYSTEMS


JOB OBJECTIVE:
The Analyst/Programmer II provides technical support to the Team Leader and the team of Systems Analysts/Programmers while playing a key role in developing systems that will ensure that GLOC retains its strategic position.

MAJOR RESPONSIBILITIES:
Design, develop and enhance application software. Interact with Business Analysts and users in determining solutions. Provide technical/application support to end users via frontline (Helpdesk). Provide a measure of support and expertise to other programmers including coding and design reviews Keep abreast of current developments and trends in the world of Information Technology especially as it relates to application/software development with a view to making, along with the Team Leader, recommendations to management. To function as either a project member or project manager as assigned and in accordance with the project charter and the respective roles and responsibilities. To perform any other job-related duties as assigned by the Manager or Team Leader.

QUALIFICATIONS:
First Degree in Computer Science with emphasis on logic and algorithms. Preference will be given to Upper Second Degree or higher. At least 5 CXC/CSEC Passes including Mathematics and English At least 3 A Level passes or CAPE equivalent

EXPERIENCE:
3 - 5 years experience in business application programming or in a similar role. A minimum of three (3) years experience in Web based programming, .net and Object oriented programming. Sound knowledge of Project Management techniques

KEY COMPETENCIES:
Work Ethic Quality Growth Serving People Problem Solving / Analytical Skills Interpersonal/ Communication Skills Planning/ Organization/ Flexibility Job Knowledge / Skills Initiative Team Orientation

PERSONALITY:
The Analyst/Programmer II must be friendly, confident and have the ability to interact with all levels of staff. He/she must be able to work in a fast-paced, dynamic environment while being thorough, persistent, focused and analytical, always demonstrating a professional work ethic. The incumbent must be articulate and possess the ability to clearly communicate ideas/ solutions for optimal results.


CONTACT via Email: Christa Gayadeen

BUSINESS UNIT: GUARDIAN LIFE OF THE CARIBBEAN LIMITED
LOCATION: MARAVAL
JOB TITLE: SYSTEMS BUSINESS ANALYST
REPORTS TO: MANAGER-INFORMATION SYTEMS
INFORMATION TECHNOLOGY


JOB OBJECTIVE:
The Systems Business Analyst manages a range of activities including providing training on auditing and facilitating the authorization and implementation of changes for which the business requires new or amended system support.

MAJOR RESPONSIBILITIES:
Identify and document system gaps for new product specifications. Liaise with the various business units to analyze functional requirements and produce specifications for changes and additions to systems. Facilitate and administer the change request process Manage all testing activities to ensure solutions are qualified, including identification of the test team, schedules, plan documentation, preparation and review of test scripts and prep of the test environment. Identify, analyze and implement data quality controls. Act as the liaison between the Business Units and IT development teams Follow-up and support the post deployment of system changes Document and present on the impact of new products on the various information systems Develop a training plan to support learning Work with Business Analysts to develop prodecures

QUALIFICATIONS:
First Degree in Computer Science or Information Science with emphasis on logic and algorithms. Preference will be given to Upper Second Degree or higher. At least 5 CXC/CSEC Passes including Mathematics and English At least 3 A Level passes or CAPE equivalent

EXPERIENCE:
A minimum of 3 - 5 years experience in the Insurance Industry or in a similar role. Sound knowledge of Project Management and Process design techniques. Sound understanding of Data Management

KEY COMPETENCIES:
Work Ethic Quality Growth Serving People Problem Solving / Analytical Skills Interpersonal/ Communication Skills Planning/ Organization/ Flexibility Job Knowledge/ Skills Initiative Team Orientation

PERSONALITY:
The Systems Business Analyst must possess superior problem solving and analytical skills. He/ She must be able to work under minimum supervision and should possess the ability to manage tasks effectively while meeting deadlines. He/ She must be highly motivated with strong work ethics and an excellent team spirit. Excellent interpersonal and communication should be inherent as the incumbent will be expected to interact with staff at all levels


CONTACT via Email: Giselle Mejias-James

BUSINESS UNIT: GUARDIAN LIFE OF THE CARIBBEAN LIMITED
LOCATION: WESTMOORINGS
JOB TITLE: SENIOR UNDERWRITER
REPORTS TO: MANAGER- CLIENT ACQUISITION
CLIENT ACQUISITION


JOB OBJECTIVE:
The Senior Underwriter reviews and assesses applications for life insurance, based on agreed upon limits in accordance with set company guidelines, as well as providing support to the Client Acquisition Manager supervising other Underwriters and support staff and ensuring the Department functions in an efficient manner meeting its productivity targets.

MAJOR RESPONSIBILITIES:
Underwrite applications for individual life insurance within specified time period, discussing problem cases with Chief Underwriter / Reinsurers. Review underwriting decisions on cases above underwriters limits and ensure that all guidelines have been adhered to. Ensure that underwriting error rate within specified limits is maintained. Ensure that the department achieves customer satisfaction level within specified limits. Respond to queries within specified time period. Provide feedback to parties when it is impossible to meet this standard Manage complaints from agents with respect to underwriting performance. Provide reports in order to support business intelligence needs Maintain and update codes in systems relative to underwriting functions Work with Business Analyst to establish procedures Lead, mentor, train and motivate

QUALIFICATIONS:
First Degree from a recognized tertiary level educational institution. ACS designation. FLMI Designation, FALU certification, UND 386

EXPERIENCE:
7 years Underwriting experience with at least three (3) years in a Supervisory capacity. Sound knowledge of all Company products.

KEY COMPETENCIES:
Work Ethic Quality Growth Serving People Motivation/Empowerment Planning/Organizing/Flexibility Leadership/ Vision Job Knowledge/ Skills Decision Making/ Risk Taking Interpersonal Communication Skills Problem Solving / Analytical Skills Initiative

PERSONALITY:
The Senior Underwriter must be self-motivated and vibrant. He/ She must be able to demonstrate the ability to use initiative and should possess the ability to work under stress. The Senior Underwriter must be able to effectively delegate tasks, motivate and empower staff to perform under stressful conditions. The Senior Underwriter must possess very good communication and interpersonal skills.


CONTACT via Email: Christa Gayadeen

BUSINESS UNIT: GUARDIAN GENERAL INSURANCE LIMITED
LOCATION: MARAVAL ROAD
JOB TITLE: SYSTEMS ANALYST/PROGRAMMER I & II
REPORTS TO: TEAM LEADER- INFORMATION SYSTEMS
INFORMATION TECHNOLOGY


JOB OBJECTIVE:
The Systems Analyst/ Programmer is required to develop and maintain software solutions that support the companys business requirements while at the same time responding to the needs of the End User

MAJOR RESPONSIBILITIES:
Design, develop and enhance application software. Interact with Business Analysts and users in determining solutions. Provide technical/application support to end users via frontline (Helpdesk). Keep abreast of current developments and trends in the world of information technology especially as it relates to application/software development. To perform any other job-related duties assigned by the Manager or Team Leader

QUALIFICATIONS:
5 CXC/ CSEC passes including Mathematics and English Language 2 A Level/ CAPE passes. First Degree in Computer Science, Information Systems or a relevant field from a recognized tertiary level educational institution.

EXPERIENCE:
2- 4 years experience in an Information Technology role with at least 2 years experience with business application programming Knowledge of business application programming. Knowledge and at least one (1) year experience in web based programming. Knowledge of Solutions designs.

KEY COMPETENCIES:
Work Ethic Quality Growth Serving People Problem Solving/Analytical Initiative Planning Organizing/Flexibility Interpersonal Communication Skills Team Orientation Job Knowledge/Skills

PERSONALITY:
The Systems Analyst/Programmer must be friendly, confident and have the ability to interact with all levels of staff. He/she must be able to work in a fast-paced, dynamic environment while being thorough, persistent, focused and analytical, always demonstrating a professional work ethic.


CONTACT via Email: Giselle Mejias-James

BUSINESS UNIT: GUARDIAN LIFE OF THE CARIBBEAN LIMITED
LOCATION: WESTMOORINGS
JOB TITLE: SENIOR MANAGER- MARKETING, SALES AND RELATIONSHIP MANAGEMENT
REPORTS TO: PRESIDENT- GUARDIAN LIFE OF THE CARIBBEAN LIMITED


JOB OBJECTIVE:
The Senior Manager is required to maximize profits through Sales and Marketing Strategies that match customer requirements, promoting company products and services, building key customer relationships and identifying business opportunities.

MAJOR RESPONSIBILITIES:
Formulate and execute approved marketing strategies. Identify business opportunities and client prospects for targeted market segments, evaluating their position in the industry and obtaining approvals to pursue acquisition. Identify product improvements/enhancements and new products by remaining current on industry trends Collaborate with the line Managers in preparing budgets and formulate methods for monitoring performance against established targets. Direct market research on market segments and perform analysis for strategic action and execution of plans. Direct the workflow of advertising and Communications campaigns, Manage strategic relationships and support, cultivate and grow new relationships with our customers Network and establish links, keeping abreast of prospects for business, seizing sales opportunities energetically and solicit business to build the portfolio in keeping with the company's objectives and capacity

QUALIFICATIONS:
First Degree in Marketing and Communication, Business Administration or any related discipline from a recognized tertiary level educational institution. Postgraduate qualification in a related field. IABC (International Association of Business Communicators) Certified.

EXPERIENCE:
5-7 years proven experience in a similar role At least 5 years experience managing people Sound understanding of Market research techniques, data and statistical analysis. Demonstrated skills, knowledge and experience in the design and execution of marketing, communications and public relations activities. Working Knowledge of Life and Health Insurance and its products would be an asset

KEY COMPETENCIES:
Work Ethic Quality Customer Service Orientation Developing Others Achievement Orientation Leadership & Communication Strategic Orientation Change Leadership Implementation Decision Making/Risk Taking Emotional Intelligence

PERSONALITY:
The Senior Manager must be a strategic thinker and possess strong business acumen. He/ She must be articulate, methodical, and be willing to take calculated risk. He/ She must have the ability to encourage and empower others to embrace change. The incumbent must be customer focused and display high levels of emotional intelligence. The position requires an individual who is confident, self- driven and has a passion for innovation.


CONTACT via Email: Christa Gayadeen

BUSINESS UNIT: GUARDIAN ASSET MANAGEMENT
LOCATION: WESTMOORINGS
JOB TITLE: INVESTMENT ADVISOR
REPORTS TO: MANAGER- SALES
GAM INVESTMENTS


JOB OBJECTIVE:
The Investment Advisor acquires, develops and maintains an affluent client base for the company, utilizing its suite of Mutual Funds as well as upselling its Private Wealth offering where possible. He/She offers basic financial and investment advice, demonstrated by a thorough understanding of the companys products and services.

MAJOR RESPONSIBILITIES:
Generate business through acquisition of new clients Increase assets under management of existing clients through sale of additional products Daily Sales activities - prospecting, client meetings etc., update Pipeline Keep abreast of competitor and market information Keep clients abreast of GAMISLs new product offerings Assist clients with selection of investment options. Keep clients abreast of their investment performance Facilitate yearly portfolio allocation sessions with clients Conduct client education seminars Assist the Manager - Sales with defining, segmenting and targeting of GAMISLs Market Generate referrals, develop Centers of Influence (COIs) Ensuring that clients information is regularly updated to meet Compliance guidelines

QUALIFICATIONS:
A First Degree from a recognized tertiary educational institution preferably in Finance or finance related

EXPERIENCE:
At least two (2) years working experience in the financial services environment. At least two (2) years sales experience in a similar capacity with a proven track record of developing financial customers.

KEY COMPETENCIES:
Integrity Growth Quality Serving People Planning/Organizing/Flexibility Interpersonal and Communication Skills Problem Solving/Analytical Skills Decision Making/Risk Taking Initiative Job Knowledge/Skills

PERSONALITY:
The Investment Advisor (IA) will be extremely professional, articulate, knowledgeable, self-motivated, confident and driven to succeed in a competitive environment. He/She must demonstrate integrity and trustworthiness, have superior listening skills, have a forward thinking approach and be able to function independently. The IA must also be comfortable working as part of a team when required to do so.


CONTACT via Email: Abena Guy