BUSINESS UNIT:
LOCATION:
JOB TITLE: HEAD CASHIER
REPORTS TO: SENIOR MANAGER- BILL TO BANK


JOB OBJECTIVE:
The Head Cashier is responsible for large sums of money on a daily basis and the daily reconciliation and balancing of the cashiers work at the end of each business day. He/ She is required to oversee the day-to-day operations of all Guardian cashier locations (Trinidad) and ensure that all cash receipts are processed, recorded and deposited in a timely, accurate and secure manner and in accordance with Guardianpolicies and procedures.

MAJOR RESPONSIBILITIES:
Balance cashiers at the end of the shift, make adjustments and prepare bank deposits as needed Perform cashiering duties during peak times or as needed. Monitor and oversee the day to day activities of the team. Approve leave and maintain cashier schedules/roster. Handle more complex customer problems and inquiries and when needed direct to Senior Manager. Assist with cashier training Resolve daily team conflicts or simple disciplinary actions such as attendance problems Ensure the accurate, efficient processing of all over the counter (OTC) payments and compliance with Guardians policies and procedures. Serve as primary cashier office contact/liaison for departments Prepare reports as needed Assist the Senior Manager in analyzing and evaluating processes and procedures and recommends improvements. QUALIFICATIONS:
First Degree in Business, Management or a related field from a recognized tertiary level educational institution. 5 CXC/ CSEC passes including Mathematics and English Language. 2 A Level passes. LOMA 280, 290, ACS 100 and all related parts.

EXPERIENCE:
2 - 3 years experience in a Customer Service environment or a similar role with at least one (1) in a supervisory role. Sound knowledge of anti-money laundering procedures

KEY COMPETENCIES:
Work Ethic Growth Quality Serving People Job Knowledge/Skills Motivation/Empowerment Initiative Planning/Organizing/Flexibility Problem Solving/Analytical Conflict Management
PERSONALITY:
The Head Cashier is required to be meticulous, systematic and possess a logical approach to the tasks with great attention to detail. He/she must be organized and be able to work in multiple systems, manage time efficiently and provide a customer service oriented approach to the demanding internal and external clientele. He/she must be able to be entrusted with the safety and security of large sums of money and confidential information


CONTACT via Email: Christa Gayadeen

BUSINESS UNIT: GUARDIAN LIFE OF THE CARIBBEAN LIMITED
LOCATION: WESTMOORINGS
JOB TITLE: SENIOR UNDERWRITER
REPORTS TO: MANAGER- CLIENT ACQUISITION
CLIENT ACQUISITION


JOB OBJECTIVE:
The Senior Underwriter reviews and assesses applications for life insurance, based on agreed upon limits in accordance with set company guidelines, as well as providing support to the Client Acquisition Manager supervising other Underwriters and support staff and ensuring the Department functions in an efficient manner meeting its productivity targets.

MAJOR RESPONSIBILITIES:
Underwrite applications for individual life insurance within specified time period, discussing problem cases with Chief Underwriter / Reinsurers. Review underwriting decisions on cases above underwriters limits and ensure that all guidelines have been adhered to. Ensure that underwriting error rate within specified limits is maintained. Ensure that the department achieves customer satisfaction level within specified limits. Respond to queries within specified time period. Provide feedback to parties when it is impossible to meet this standard Manage complaints from agents with respect to underwriting performance. Provide reports in order to support business intelligence needs Maintain and update codes in systems relative to underwriting functions Work with Business Analyst to establish procedures Lead, mentor, train and motivate QUALIFICATIONS:
First Degree from a recognized tertiary level educational institution. ACS designation. FLMI Designation, FALU certification, UND 386

EXPERIENCE:
7 years Underwriting experience with at least three (3) years in a Supervisory capacity. Sound knowledge of all Company products.

KEY COMPETENCIES:
Work Ethic Quality Growth Serving People Motivation/Empowerment Planning/Organizing/Flexibility Leadership/ Vision Job Knowledge/ Skills Decision Making/ Risk Taking Interpersonal Communication Skills Problem Solving / Analytical Skills Initiative
PERSONALITY:
The Senior Underwriter must be self-motivated and vibrant. He/ She must be able to demonstrate the ability to use initiative and should possess the ability to work under stress. The Senior Underwriter must be able to effectively delegate tasks, motivate and empower staff to perform under stressful conditions. The Senior Underwriter must possess very good communication and interpersonal skills.


CONTACT via Email: Christa Gayadeen

BUSINESS UNIT: GUARDIAN ASSET MANAGEMENT
LOCATION: WESTMOORINGS
JOB TITLE: MANAGER-MARKETING
REPORTS TO: VP- SALES AND MARKETING


JOB OBJECTIVE:
The Manager- Marketing coordinates Guardian Asset Managements (GAMISL & GAMTT) Integrated Marketing Communications function under the direction of the Executive.

MAJOR RESPONSIBILITIES:
Assist the Business Unit with the development of a strategic marketing communications plans for products, including advertising, promotions, PR, product launches and implementation of same. Draft and issue Press Releases, Notices, Articles and Reports; liaise with News Media on programs and events. Lead, motivate, inspire, and encourage employees through effective performance management Coordinate internal and external communication activities to ensure their alignment, integration and appropriate timing, troubleshooting as required. Liaise with the Group Events Manager and act as the local agent Create and manage the content for the Business Units social media presence. Regularly review and provide updates for the web sites, ensuring a user friendly website / intranet interface. Develop/ implement communications, as needed, QUALIFICATIONS:
First Degree in Marketing, Management or a related field frm a recognized tertiary level educational institution. Postgraduate qualification in a related field.

EXPERIENCE:
5 - 7 years experience in Marketing and/ or Communications experience. Sound knowledge of project management techniques. Experience managing internal communication activities. Strong media relations, outreach and communication expertise and experience.

KEY COMPETENCIES:
Work Ethic Growth Quality Serving People Planning/Organizing/Flexibility Problem solving/Analytical Creativity Initiative Motivation/Empowerment Team Orientation
PERSONALITY:
The Manager, Marketing must be creative, resourceful and result oriented. He/she must be able to effectively manage time and resources and use his/her initiative to achieve stated objectives. The individual must be willing to be work flexible hours when deadlines need to be met. He/she must be an active listener, clear communicator and must be proactive. The incumbent must possess excellent Interpersonal skills and have a strong team orientation.


CONTACT via Email: Christa Gayadeen

BUSINESS UNIT:
LOCATION: LONG CIRCULAR ROAD
JOB TITLE: JUNIOR BUSINESS ANALYST
REPORTS TO: MANAGER- FINANCIAL SYSTEMS SUPPORT
FINANCE


JOB OBJECTIVE:
This Junior Business Analyst acts as a bridge between Finance, IT and the Business Units. He/she has responsibility for gathering of the requirements, completing functional designs of solutions to financial systems, testing solutions developed and implementing same for financial systems (Oracle and Check Plus Production environment).

MAJOR RESPONSIBILITIES:
Provide support and assist in the elicitation and documentation of business and system requirements using various and appropriate established methodologies. Provide support for the development and documentation of functional designs for changes in systems or processes. Attend meetings with the Business Analyst, Finance Management and IT Project Leads to assist them in interpreting functional design in the development of technical specifications for issues related to Oracle EBS and/or CheckPlus. Work with Test Lead and Testers to provide support in translating requirements and functional design into test scripts. Perform Unit and/or Functional testing for Oracle EBS and CheckPlus projects and training users on any new systems and processes developed. Build Oracle EBS reports based on functional specifications provided. QUALIFICATIONS:
First Degree in Computing, Information Systems or a related field from a recognized tertiary level educational institution. 5 CXC/ CSEC passes including Mathematics and English Language 2 A Level/ CAPE passes

EXPERIENCE:
2 - 3 years experience in Business Process Re-Engineering. At least 1 year experience using Process Mapping, UML, ERD diagrams in documenting business requirements. 2 - 3 years experience with the use of SQL or other database languages.

KEY COMPETENCIES:
Work Ethic Quality Growth Serving People Planning/Organizing/Flexibility Interpersonal/Communication Skills Job Knowledge/Skills Team Orientation Continuous Improvement Problem Solving/Analytical Skills
PERSONALITY:
The Junior Business Analyst must be meticulous, systematic and logical. He/she must be able to manage time and resources efficiently. He/she must possess the ability to perform large amounts of numerical work with speed and accuracy. He/she must be able to manage multiple projects simultaneously; and must be able to provide clear, concise and timely reports/responses to both technical and functional staff.


CONTACT via Email: Christa Gayadeen

BUSINESS UNIT:
LOCATION: WESTMOORINGS
JOB TITLE: MANAGEMENT ACCOUNTANT
REPORTS TO: MANAGER- DECISION SUPPORT
FINANCE


JOB OBJECTIVE:
The Management Accountant provides support to the Manager with relevant and timely management information for group strategic or operational decision making in various areas. These include but are not limited to Group reporting and analytics, expenditure control, budgeting and forecasting

MAJOR RESPONSIBILITIES:
Initial preparation and formatting of group reports including CFO reports to Executive Management, Audit Committee, and Board of Directors; AGM and Analyst presentations. Support the groups focus on expenditure control by performing relevant analytical reviews and team support of company initiatives. Support group cost reporting activities, including preparing and consolidating reports Support the groups annual budget process, including consolidating group budgets, and preparing and analytical review of subsidiary templates. Support the groups annual and weekly forecasting process Support group cash flow management Participate in various ad hoc activities: competitor analysis, go QUALIFICATIONS:
First Degree in Finance or a related field from a recognized tertiary level educational institution. OR ACCA qualified

EXPERIENCE:
At least five (5) years accounting/auditing experience, of which at least three (3) years should be post qualification.

KEY COMPETENCIES:
Work Ethic Quality Growth Serving People Emotional Intelligence Initiative Team Orientation Problem Solving / Analytical Skills Planning / Organizing / Flexibility Interpersonal / Communication Skills
PERSONALITY:
The Management Accountant must be meticulous and have a keen eye for detail. He/ She must be driven and results oriented. The incumbent must possess unquestioned integrity, excellent management skills and be comfortable working with limited resources. Flexibility and the ability to deal with change are essential to this role. The individual must also be articulate, confident and display excellent communication skills.


CONTACT via Email: Christa Gayadeen

BUSINESS UNIT: GUARDIAN GENERAL INSURANCE LIMITED
LOCATION: MARAVAL ROAD
JOB TITLE: SYSTEMS ANALYST/PROGRAMMER
REPORTS TO: TEAM LEADER- INFORMATION SYSTEMS
INFORMATION TECHNOLOGY


JOB OBJECTIVE:
The Systems Analyst/ Programmer is required to develop and maintain software solutions that support the companys business requirements while at the same time responding to the needs of the End User

MAJOR RESPONSIBILITIES:
Design, develop and enhance application software. Interact with Business Analysts and users in determining solutions. Provide technical/application support to end users via frontline (Helpdesk). Keep abreast of current developments and trends in the world of information technology especially as it relates to application/software development. To perform any other job-related duties assigned by the Manager or Team Leader QUALIFICATIONS:
5 CXC/ CSEC passes including Mathematics and English Language 2 A Level/ CAPE passes. First Degree in Computer Science, Information Systems or a relevant field from a recognized tertiary level educational institution.

EXPERIENCE:
2- 4 years experience in an Information Technology role with at least 2 years experience with business application programming Knowledge of business application programming. Knowledge and at least one (1) year experience in web based programming. Knowledge of Solutions designs.

KEY COMPETENCIES:
Work Ethic Quality Growth Serving People Problem Solving/Analytical Initiative Planning Organizing/Flexibility Interpersonal Communication Skills Team Orientation Job Knowledge/Skills
PERSONALITY:
The Systems Analyst/Programmer must be friendly, confident and have the ability to interact with all levels of staff. He/she must be able to work in a fast-paced, dynamic environment while being thorough, persistent, focused and analytical, always demonstrating a professional work ethic.


CONTACT via Email: Christa Gayadeen

BUSINESS UNIT: GUARDIAN GENERAL INSURANCE LIMITED
LOCATION: MARAVAL ROAD
JOB TITLE: ACCOUNT EXECUTIVE
REPORTS TO: AVP- TRINIDAD OPERATIONS


JOB OBJECTIVE:
The Account Executive develops and sustains positive Business Relationships to secure new business and enhance existing portfolios.

MAJOR RESPONSIBILITIES:
Meet or exceed established account retention objectives and targeted mix of business in accordance with underwriting guidelines. Analyze client portfolios and recommend strategies to grow the business and/or reduce risk exposure. Provide general guidance to producers on basic claims procedures and assist with the completion of claim reports when necessary. Provide general guidance to producers on all underwriting matters. Provide support to the producer in the preparation and/or presentation of proposals for key accounts/prospects. Liaise with other insurers on co-insured risks to determine appropriate terms and propose strategies for securing or retaining the account. Act as liaison between the company and the producer to facilitate the easy delivery of policies and other correspondence and collection of premiums. QUALIFICATIONS:
5 CXC/CSEC passes including Mathematics and English Language 2 A Level/CAPE passes First Degree in Business Management, Economics, or Marketing from a recognized tertiary educational institution. CII- Diploma Level or equivalent professional designation

EXPERIENCE:
3 - 5 years in a similar position or 3 - 5 years experience in an Underwriting department

KEY COMPETENCIES:
Work Ethic Quality Growth Serving People Initiative Interpersonal/Communication Skills Job Knowledge/Skills Planning/Organizing/Flexibility Problem Solving/Analytical Skills Continuous Improvement
PERSONALITY:
The Account Executive must be able to work under minimum supervision. The individual must be highly motivated with strong ethics, strong business orientation and excellent team spirit. The Account Executive must be articulate, confident and assertive and possess a high energy level with an equal amount of enthusiasm. The incumbent must possess the ability to assume a leadership role and accept accountability.


CONTACT via Email: Christa Gayadeen

BUSINESS UNIT: GUARDIAN GENERAL INSURANCE LIMITED
LOCATION: MARAVAL ROAD
JOB TITLE: MANAGER-INFORMATION SYSTEMS
REPORTS TO: AVP- CORPORATE RESOURCES


JOB OBJECTIVE:
The Information System (IS) Manager is required to implement Technology and direct the work of the Information systems team toward ensuring a safe and secure IT environment. Additionally, he/ she is responsible for providing the leadership and management necessary to ensure that the Information Systems are in place to fully support the strategic and operational needs of the organization

MAJOR RESPONSIBILITIES:
Manage the Departments overall performance, ensuring the completion of projects and initiatives Lead, motivate, inspire and encourage employees through effective performance management Ensure GGILs software applications effectively meet the needs of the business units by providing guidance on enhancements, prioritizing initiatives, resolving problems, engaging vendors and implementing new software Keep abreast of current development and trends in technology, research and install new systems Evaluate user needs and system functionality to ensure that IS facilities meet these needs Ensure the smooth running of all IS systems, including anti-virus software, print services and email provision Work toward providing a secure access to the network for remote users by securing data from internal and external attack. Manage department budgets QUALIFICATIONS:
A First degree in Information Systems, Information Technology, Computer Science or any related field from a recognized tertiary level educational institution. Postgraduate qualification in a related field.

EXPERIENCE:
5 – 7 years knowledge in Information Technology with at least five (5) years at a Managerial level. Sound knowledge of Project Management Principles and Techniques. Sound knowledge of Operating systems and hardware. Sound Solutions Designer skills. Strong Conflict Resolution skills. Strong Negotiation skills. Knowledge of Software Development.

KEY COMPETENCIES:
Work Ethic Quality Growth Serving People Motivation/ Empowerment Strategic Planning/ Vision Planning/Organizing/Flexibility Decision Making and Risk Taking Change Leadership Implementation Interpersonal/Communication Skills
PERSONALITY:
The IS Manager must be a strategic thinker and possess strong business acumen. He/ She must be articulate, methodical, and be willing to take calculated risk. He/ She must have the ability to encourage and empower others to embrace change. The incumbent must be customer focused and display high levels of emotional intelligence. He/ She must be able to lead a team of professionals, motivating, coaching and empowering them as they work in a fast-paced, dynamic environment


CONTACT via Email: Christa Gayadeen

BUSINESS UNIT: GUARDIAN LIFE OF THE CARIBBEAN LIMITED
LOCATION: WESTMOORINGS
JOB TITLE: SENIOR MANAGER- MARKETING, SALES AND RELATIONSHIP MANAGEMENT
REPORTS TO: PRESIDENT- GUARDIAN LIFE OF THE CARIBBEAN LIMITED


JOB OBJECTIVE:
The Senior Manager is required to maximize profits through Sales and Marketing Strategies that match customer requirements, promoting company products and services, building key customer relationships and identifying business opportunities.

MAJOR RESPONSIBILITIES:
Formulate and execute approved marketing strategies. Identify business opportunities and client prospects for targeted market segments, evaluating their position in the industry and obtaining approvals to pursue acquisition. Identify product improvements/enhancements and new products by remaining current on industry trends Collaborate with the line Managers in preparing budgets and formulate methods for monitoring performance against established targets. Direct market research on market segments and perform analysis for strategic action and execution of plans. Direct the workflow of advertising and Communications campaigns, Manage strategic relationships and support, cultivate and grow new relationships with our customers Network and establish links, keeping abreast of prospects for business, seizing sales opportunities energetically and solicit business to build the portfolio in keeping with the company's objectives and capacity QUALIFICATIONS:
First Degree in Marketing and Communication, Business Administration or any related discipline from a recognized tertiary level educational institution. Postgraduate qualification in a related field. IABC (International Association of Business Communicators) Certified.

EXPERIENCE:
5-7 years proven experience in a similar role At least 5 years experience managing people Sound understanding of Market research techniques, data and statistical analysis. Demonstrated skills, knowledge and experience in the design and execution of marketing, communications and public relations activities. Working Knowledge of Life and Health Insurance and its products would be an asset

KEY COMPETENCIES:
Work Ethic Quality Customer Service Orientation Developing Others Achievement Orientation Leadership & Communication Strategic Orientation Change Leadership Implementation Decision Making/Risk Taking Emotional Intelligence
PERSONALITY:
The Senior Manager must be a strategic thinker and possess strong business acumen. He/ She must be articulate, methodical, and be willing to take calculated risk. He/ She must have the ability to encourage and empower others to embrace change. The incumbent must be customer focused and display high levels of emotional intelligence. The position requires an individual who is confident, self- driven and has a passion for innovation.


CONTACT via Email: Christa Gayadeen

BUSINESS UNIT: GUARDIAN GENERAL INSURANCE LIMITED
LOCATION: MARAVAL ROAD
JOB TITLE: SENIOR MANAGER- MARKETING, SALES AND RELATIONSHIP MANAGEMENT
REPORTS TO: THE CEO- GUARDIAN GENERAL INSURANCE LIMITED


JOB OBJECTIVE:
The Senior Manager is required to maximize profits through Sales and Marketing Strategies that match customer requirements, promoting company products and services, building key customer relationships and identifying business opportunities.

MAJOR RESPONSIBILITIES:
Formulate and execute approved marketing strategies. Identify business opportunities and client prospects for targeted market segments, evaluating their position in the industry and obtaining approvals to pursue acquisition. Identify product improvements/enhancements and new products by remaining current on industry trends Collaborate with the line Managers in preparing budgets and formulate methods for monitoring performance against established targets. Direct market research on market segments and perform analysis for strategic action and execution of plans. Direct the workflow of advertising and Communications campaigns, Manage strategic relationships and support, cultivate and grow new relationships with our customers Network and establish links, keeping abreast of prospects for business, seizing sales opportunities energetically and solicit business to build the portfolio in keeping with the company's objectives and capacity QUALIFICATIONS:
First Degree in Marketing and Communication, Business Administration or any related discipline from a recognized tertiary level educational institution. Postgraduate qualification in a related field. IABC (International Association of Business Communicators) Certified.

EXPERIENCE:
5-7 years proven experience in a similar role At least 5 years experience managing people Sound understanding of Market research techniques, data and statistical analysis. Demonstrated skills, knowledge and experience in the design and execution of marketing, communications and public relations activities. Working Knowledge of General Insurance and its products would be an asset

KEY COMPETENCIES:
Work Ethic Quality Customer Service Orientation Developing Others Achievement Orientation Leadership & Communication Strategic Orientation Change Leadership Implementation Decision Making/Risk Taking Emotional Intelligence
PERSONALITY:
The Senior Manager must be a strategic thinker and possess strong business acumen. He/ She must be articulate, methodical, and be willing to take calculated risk. He/ She must have the ability to encourage and empower others to embrace change. The incumbent must be customer focused and display high levels of emotional intelligence. The position requires an individual who is confident, self- driven and has a passion for innovation.


CONTACT via Email: Christa Gayadeen

BUSINESS UNIT: GUARDIAN ASSET MANAGEMENT
LOCATION: WESTMOORINGS
JOB TITLE: INVESTMENT ADVISOR
REPORTS TO: MANAGER- SALES


JOB OBJECTIVE:
The Investment Advisor acquires, develops and maintains an affluent client base for the company, utilizing its suite of Mutual Funds as well as upselling its Private Wealth offering where possible. He/She offers basic financial and investment advice, demonstrated by a thorough understanding of the companys products and services.

MAJOR RESPONSIBILITIES:
Generate business through acquisition of new clients Increase assets under management of existing clients through sale of additional products Daily Sales activities - prospecting, client meetings etc., update Pipeline Keep abreast of competitor and market information Keep clients abreast of GAMISLs new product offerings Assist clients with selection of investment options. Keep clients abreast of their investment performance Facilitate yearly portfolio allocation sessions with clients Conduct client education seminars Assist the Manager - Sales with defining, segmenting and targeting of GAMISLs Market Generate referrals, develop Centers of Influence (COIs) Ensuring that clients information is regularly updated to meet Compliance guidelines QUALIFICATIONS:
A First Degree from a recognized tertiary educational institution preferably in Finance or finance related

EXPERIENCE:
At least two (2) years working experience in the financial services environment. At least two (2) years sales experience in a similar capacity with a proven track record of developing financial customers.

KEY COMPETENCIES:
Integrity Growth Quality Serving People Planning/Organizing/Flexibility Interpersonal and Communication Skills Problem Solving/Analytical Skills Decision Making/Risk Taking Initiative Job Knowledge/Skills
PERSONALITY:
The Investment Advisor (IA) will be extremely professional, articulate, knowledgeable, self-motivated, confident and driven to succeed in a competitive environment. He/She must demonstrate integrity and trustworthiness, have superior listening skills, have a forward thinking approach and be able to function independently. The IA must also be comfortable working as part of a team when required to do so.


CONTACT via Email: Christa Gayadeen