BUSINESS UNIT: GUARDIAN LIFE OF THE CARIBBEAN LIMITED
LOCATION: WESTMOORINGS
JOB TITLE: SENIOR HEALTH CLAIMS ADJUDICATOR
REPORTS TO: TECHNICIAL OFFICER- HEALTH CLAIMS
INSURANCE OPERATIONS


JOB OBJECTIVE:
The Senior Claims Adjudicator provides timely and efficient claims service to our customers. He/ She is responsible for the review and authorization of complex/ large claims in line with the established authorization limits and analysis of medical conditions in the claim payment process. Additionally, the position is required to provide training to the junior team members.

MAJOR RESPONSIBILITIES:
Co-ordinate the reviewing and processing of complex and overseas claims in line with claims authorization limits and in accordance with performance standards. Assigning of complex claims to Claim Adjudicators. Assist with ongoing and on the job training and development of Claims Adjudicators. Check and authorize all claims over the Claims Adjudicators limit and within Senior Claims Adjudicator limit. Assist with the preparation of monthly reports including reinsurance and large claims reports.

QUALIFICATIONS:
First Degree in Science or any related field from a recognized tertiary level educational institution. 5 C.X.C./ CSEC passes including English Language and Mathematics. 2 A Level / CAPE passes. LOMA 280, 290, ACS 100 and all related parts. Pursuing ALHC designation.

EXPERIENCE:
4 years Experience in the Health Insurance Industry, with at least two (2) years experiencing in processing claims.

KEY COMPETENCIES:
Work Ethic Growth Quality Serving People Planning, Organizing & Flexibility Decision Making/ Risk Taking Coaching/ Counseling Initiative Interpersonal and Communication Skills Problem Solving/ Analytical Skills

PERSONALITY:
The Senior Claims Adjudicator must be able to work with minimum supervision. He/ She must be very dedicated, trustworthy and must display strong work ethics. The incumbent must possess excellent communication and interpersonal skills and must be flexible.


CONTACT via Email: Giselle Mejias-James

BUSINESS UNIT: GUARDIAN LIFE OF THE CARIBBEAN LIMITED
LOCATION: WESTMOORINGS
JOB TITLE: ACTUARIAL ANALYST
REPORTS TO: MANAGER- PRICING
ACTUARIAL


JOB OBJECTIVE:
The Actuarial Analyst has responsibility for routine actuarial calculations using Axis, Excel and other tools. The Analyst will also be required to work on ad hoc projects with supervision from the Senior Actuarial Analyst / Manager.

MAJOR RESPONSIBILITIES:
Develop Axis, Excel and other models in order to price new or amended products. Produce product profitability reports. Update / modify quotation systems. Perform pricing for special cases. Produce projections for use in the company annual budgeting exercise.

QUALIFICATIONS:
5 CXC/CSEC Passes including Mathematics and English Language. 2 A Level/ CAPE passes. First Degree in Actuarial Science, Mathematics, Statistics or a related field from a recognized tertiary level institution. LOMA 280, 290, ACS 100 and all related parts.

EXPERIENCE:
3 years experience in a similar role with a minimum of two (2) years in the Life Insurance Industry. Basic knowledge of relevant corporate issues, legislation, actuarial standards and processes. Working knowledge of insurance administration systems and products.

KEY COMPETENCIES:
Work Ethic Growth Quality Serving People Planning/Organizing/Flexibility Job Knowledge/Skills Team Orientation Continuous Improvement Problem Solving / Analytical Skills Initiative

PERSONALITY:
The Actuarial Analyst must be self-motivated, demonstrating the ability to use his/her initiative to acquire job knowledge and solve problems. He/she must be meticulous, thorough, logical and an excellent team player. He / she must communicate clearly and be courteous in dealing with all stakeholders. The incumbent must be organized and be able to manage time and resources effectively to successfully balance work and study requirements.


CONTACT via Email: Giselle Mejias-James

BUSINESS UNIT: GUARDIAN LIFE OF THE CARIBBEAN LIMITED
LOCATION: WESTMOORINGS
JOB TITLE: MANAGER, LIFE & HEALTH
REPORTS TO: SENIOR MANAGER- HEALTH UNDERWRITING
UNDERWRITING


JOB OBJECTIVE:
The Manager Life and Health Underwriting has primary responsibility for all life and health underwriting operations ensuring timely and accurate underwriting decisions meet the company profitability objectives. The Manager, Life and Health Underwriting supports the Senior Manager Underwriting by providing expert in depth knowledge, insight and direction in executing the strategic objectives of the organization

MAJOR RESPONSIBILITIES:
Effectively administer life & health underwriting guidelines to achieve profitability targets. Set priorities, targets and standards (metrics) for regional life & health underwriting; review and evaluate the performance; provide feedback and calibrate as needed. Ensure compliance with relevant internal and external standards (i.e. underwriting guidelines, regulatory requirements in various jurisdictions) and develop policies and practices to achieve compliance. Lead, inspire, motivate and develop a diverse team of underwriting professionals to maximize their performance, productivity and enhance the client experience. Perform Underwriting of applications, particularly high risk cases. Review applications from other underwriters of cases above their limit. Pricing of exceptional cases (to be defined and agreed).

QUALIFICATIONS:
A First Degree in Management or a related field from a recognized tertiary level institution. Post Graduate qualification is an asset. FLMI &FALU certified or equivalent certification

EXPERIENCE:
At Least 5 years experience in the Insurance Industry with at least 5 years in a senior Underwriting role. At least 3 years experience managing people. Appreciation of the basic principles of Finance, Accounting, Human Resource Management, Marketing, Information Technology etc.

KEY COMPETENCIES:
Work Ethic Growth Quality Serving People Motivation/ Empowerment Leadership Vision Emotional Intelligence Planning/ Organizing/ Flexibility Continuous Improvement Decision Making / Risk Taking

PERSONALITY:
The Manager – Life and Health Underwriting must be very methodical, systematic and organized and must be able to use their initiative. Time management is of the essence. He/ She must possess a keen sense of professionalism, energy and drive and must be highly confidential. The incumbent must be a team player, have a pleasant disposition and must be service oriented.


CONTACT via Email: Vannesa O’Young

BUSINESS UNIT: GUARDIAN SHARED SERVICES LIMITED
LOCATION: WESTMOORINGS
JOB TITLE: COMPLIANCE OFFICER
REPORTS TO: SENIOR MANAGER
GROUP COMPLIANCE UNIT


JOB OBJECTIVE:
The Compliance Officer is responsible for aiding in the achievement of the overarching objectives of the Compliance Management System and Unit. He/ She is responsible for ensuring that there are documented policies, programs and procedures in place for GHL and Group subsidiaries and that these procedures are implemented and adhered to in a consistent manner

MAJOR RESPONSIBILITIES:
Conducts periodic reviews of compliance reports for accurate completion and to identify and investigate technical compliance issues to ensure that these are resolved in a timely manner. Identify the cause and effect of non- compliance issues, the related risks and make recommendations for mitigation/improvements to procedures/controls/practices. Prepare summation reports on matters pertaining to periodic reviews for inclusion in reports to Executive Management and Board of Directors. Perform continuous reviews of Anti Money Laundering /Countering the Financing of Terrorism Ensure the Subsidiaries and Staff are made aware of changes made in point 4 above. Training material and operational procedures and forms must also be updated accordingly. Draft Anti- Money Laundering/Countering the Financing of Terrorism (AML/CFT) programmes for overseas

QUALIFICATIONS:
First degree in Economics, Law, Accounting, Management or a related field from a recognized tertiary educational institution. Professional Qualification such as Association of Compliance Professionals Certification and/ or Fraud Examiners Certificate or ACCA

EXPERIENCE:
At least 3 years relevant experience in the financial services industry; auditing, compliance, business analysis, legal. Two (2) years supervisory experience. Very good working knowledge of the anti-money laundering and combating of terrorist financing international standards and regulatory framework- including but not limited to: Proceeds of Crime Act 2000, as amended Financial Obligations Regulations 2010 The Anti-Terrorism Act 2005, as amended The Financial Intelligence Unit Act 2005 and Regulations The CBTT Guidelines on Anti Money Laundering and Countering the Financing of Terrorism Recommendations on Countering the Financing of Terrorism Other Guidelines on the subject that may be issued other Regulatory Agencies

KEY COMPETENCIES:
Work Ethic Quality Growth Serving People Planning / Organizing / Flexibility Continuous Improvement Initiative Interpersonal / Communication Skills Problem Solving / Analytical Skills Job Knowledge / Skills

PERSONALITY:
The Compliance Officer must be a team player. He/she must be able to use his/her initiative, be self-motivated and responsive. He/she must be flexible and able to work long hours on occasions if required to meet given deadlines. He/she must respect the confidentiality of compliance issues/reports and maintain a high level of confidentiality at all times. He/she must display good judgment.


CONTACT via Email: Giselle Mejias-James

BUSINESS UNIT: GUARDIAN LIFE OF THE CARIBBEAN LIMITED
LOCATION: HEAD OFFICE
JOB TITLE: BUSINESS ANALYST
REPORTS TO: MANAGER- PROGRAMME MANAGEMENT OFFICE
INSURANCE OPERATIONS


JOB OBJECTIVE:
The Business Analyst acts as a bridge between the Business and the Solution Development Team / IT / External Consultants. The job holder is responsible for tasks inclusive of elicitation, analysis and documentation of business requirements; scoping and completing functional designs of process and systems solutions to business issues; and the analysis and measurement of the performance of new and existing systems and process implementations.

MAJOR RESPONSIBILITIES:
Problem and Opportunity Definition: Liaise with the process initiator and interview other stakeholders to identify the business problem/ opportunity. Business Requirements analysis , management and documentation: Perform analysis to get a definition of what is the desired outcomes to address the Problem/ Opportunity identified. Functional Requirements Analysis and Documentation: Identify all Technical Stakeholders in the Process and Elicit information in order to: Understand the high level technical architecture in which the functional solution will reside. Gain consensus on the framework and approach to designing the functional solution. Testing: Utilize the Business Requirements Document to produce User Acceptance Test Conditions

QUALIFICATIONS:
First Degree in Management, Business or related field from a recognized tertiary level educational institution. 5 C.X.C. / CSEC passes including Mathematics and English Language. 2 A Level/ CAPE passes

EXPERIENCE:
3 - 5 years experience in Business Process Reengineering or an IT related field or project environment. Experience on Information Systems Development Life Cycle and its various components which include, but are not limited to, Requirements Analysis, Process, and Systems Design, programming, testing and deployment. Working knowledge of Structured and Object Oriented Systems Analysis and design methods. Experience with reporting tools and techniques and at least two (2) years utilizing reporting software. Experience with the use of Process Mapping, UML BPMN and ERD diagrams in documenting business requirements. Experience with the use of SQL/ T-SQL or other database languages

KEY COMPETENCIES:
Work Ethic Quality Growth Serving People Problem Solving/ Analytical Skills Planning/ Organization/Flexibility Interpersonal/ Communication Skills Continuous Improvement Team Orientation Job Knowledge/ Skills

PERSONALITY:
The Business Analyst must be able to effectively manage time and resources and use his/her initiative to achieve stated objectives. The individual must be flexible, highly adaptive to changes in the organization and possess excellent interpersonal skills and a strong team spirit.


CONTACT via Email: Giselle Mejias-James

BUSINESS UNIT: GUARDIAN SHARED SERVICES LIMITED
LOCATION: LONG CIRCULAR ROAD
JOB TITLE: JUNIOR BUSINESS ANALYST
REPORTS TO: MANAGER- FINANCIAL SERVICE SUPPORT
FINANCE


JOB OBJECTIVE:
This Junior Business Analyst acts as a bridge between GSSL Finance, IT and the Business Units. He/she has responsibility for gathering of the requirements, completing functional designs of solutions to financial systems, testing solutions developed and implementing same for financial systems (Oracle and Check Plus Production environment).

MAJOR RESPONSIBILITIES:
Provide support and assist in the elicitation and documentation of business and system requirements using various and appropriate established methodologies. Provide support for the development and documentation of functional designs for changes in systems or processes. Attend meetings with the Business Analyst, Finance Management and IT Project Leads to assist them in interpreting functional design in the development of technical specifications for issues related to Oracle EBS and/or CheckPlus. Work with Test Lead and Testers to provide support in translating requirements and functional design into test scripts. Perform Unit and/or Functional testing for Oracle EBS and CheckPlus projects and training users on any new systems and processes developed. Build Oracle EBS reports based on functional specifications provided.

QUALIFICATIONS:
First Degree in Computing, Information Systems or a related field from a recognized tertiary level educational institution. 5 CXC/ CSEC (At Least grade 2) passes including Mathematics and English Language 2 A Level/ CAPE (At Least Grade B)passes

EXPERIENCE:
2 - 3 years experience in Business Process Re-Engineering. At least 1 year experience using Process Mapping, UML, ERD diagrams in documenting business requirements. 2 - 3 years experience with the use of SQL or other database languages.

KEY COMPETENCIES:
Work Ethic Quality Growth Serving People Planning/Organizing/ Flexibility Interpersonal and Communication Skills Job Knowledge/Skills Team Orientation Continuous Improvement Problem Solving and Analytical Skills

PERSONALITY:
The Junior Business Analyst must be meticulous, systematic and logical. He/she must be able to manage time and resources efficiently. He/she must possess the ability to perform large amounts of numerical work with speed and accuracy. He/she must be able to manage multiple projects simultaneously; and must be able to provide clear, concise and timely reports/responses to both technical and functional staff.


CONTACT via Email: Giselle Mejias-James

BUSINESS UNIT: GUARDIAN LIFE OF THE CARIBBEAN LIMITED
LOCATION: CHAGUANAS
JOB TITLE: TRAINING OFFICER
REPORTS TO: MANAGERS- SALES AND STAFF TRAINING
INSURANCE OPERATIONS


JOB OBJECTIVE:
The Training Officer efficiently manages, develops, designs, implements and delivers training programs with the support of the Managers - Staff and Sales Training in the achievement of the strategic objectives of the department and the company.

MAJOR RESPONSIBILITIES:
Assess training needs with the Manager/s to design, develop and implement training programs in accordance with the training plan. Responsible for the delivery of training programs in accordance with the training plan and as guided by the Manager/s. Responsible for adjusting training materials/training programs in accordance with any process, products or service changes by GLOC. Attend and participate in meetings pertaining to any operational changes in the training plan in the absence of the Manager/s. Responsible for providing the Manager/s with monthly reports on participant feedback on the training programs delivered. Responsible for developing, and maintaining training materials for the training department as guided by the Managers.

QUALIFICATIONS:
First Degree (At least 2nd class honors) in Business or a related field from a recognized tertiary level educational institution Train- the-Trainer Certification LOMA 280, 290, ACS 100 and all related parts

EXPERIENCE:
At least three (3) years experience in a training environment, two of which must be in the insurance industry.

KEY COMPETENCIES:
Work Ethic Quality Growth Serving People Initiative Planning / Organizing / Flexibility Team Orientation Job Knowledge / Skills Interpersonal/ Communication Skills Continuous Improvement

PERSONALITY:
The Training Officer should have the ability to manage several tasks while meeting deadlines. The incumbent must be highly motivated with strong work ethics, possess excellent interpersonal and communication skills, must have excellent people skills and able to work under pressure. Must have excellent customer service skills and able to deal with difficult people maintaining mutual respect.


CONTACT via Email: Giselle Mejias-James

BUSINESS UNIT: GUARDIAN LIFE OF THE CARIBBEAN LIMITED
LOCATION: HEAD OFFICE/ CHAGUANAS
JOB TITLE: SYSTEMS ANALYST/ PROGRAMMER
REPORTS TO: PROJECT LEADER
INSURANCE OPERATIONS


JOB OBJECTIVE:
The Systems Analyst/Programmer is required to develop and maintain software solutions that support the company business requirements while at the same time responding to the needs of the End User.

MAJOR RESPONSIBILITIES:
Design, develop and enhance application software. Interact with Business Analysts and users in determining solutions. Provide technical/application support to end users via Service Desk. Keep abreast of current developments and trends in the world of information technology especially as it relates to application/software development. To perform any other job-related duties assigned by the Manager or Team Leader.

QUALIFICATIONS:
First Degree in Computer Science, Information Systems or any related field from a recognized tertiary level educational institution. 5 C.X.C. / CSEC passes including Mathematics and English Language. 2 A Level/ CAPE passes. LOMA 280, 290, ACS 100 and all related parts.

EXPERIENCE:
2 - 3 years experience in business application programming or in a similar role. 1 year experience in Web, .net and or object oriented programming Sound Knowledge of Cobol

KEY COMPETENCIES:
Work Ethic Quality Growth Serving People Problem Solving / Analytical Skills Interpersonal/ Communication Skills Planning/ Organization/ Flexibility Job Knowledge/ Skills Initiative Team Orientation

PERSONALITY:
The Systems Analyst/Programmer must be friendly, confident and have the ability to interact with all levels of staff. He/she must be able to work in a fast-paced, dynamic environment while being thorough, persistent, focused and analytical, always demonstrating a professional work ethic.expected to interact with staff at all levels.


CONTACT via Email: Giselle Mejias-James

BUSINESS UNIT: GUARDIAN GENERAL INSURANCE LIMITED
LOCATION: NEWTOWN CENTRE
JOB TITLE: CLAIMS SERVICE REPRESENTATIVE
REPORTS TO: TEAM LEADER- CLAIMS
GENERAL INSURANCE AGENCY


JOB OBJECTIVE:
The Claims Services Representative is responsible for a range of functions as it relates to Bodily Injury/ Litigation, Motor & Non Motor, Subrogation claims. He/ she is required to negotiate and/ or evaluate claims in a fair and reasonable manner and within Company standards.

MAJOR RESPONSIBILITIES:
Bodily Injury/ Litigation: Review claim form to establish liability and applicable reserves from listed injuries. Research injury related judgments to negotiate claim settlement and justify claim reserves. Motor/ Non - Motor: Meet and greet with clients/claimants and document their claim; request information if needed. Review data Subrogation: Review claim file and determine extent of liability and seek maximum subrogation recovery. Active negotiations with Insurers to achieve subrogation target and make aware to insurers the standards.

QUALIFICATIONS:
5 CXC/ CSEC passes including Mathematics and English Language. 2 A Level/ CAPE passes. CII Certificate Level.

EXPERIENCE:
2 - 3 years experience in the General Insurance Industry with at least two (2) of those years in a technical role in the Claims Department.

KEY COMPETENCIES:
Work Ethic Quality Growth Serving People Initiative Problem Solving/ Analytical Skills Planning / Organizing / Flexibility Continuous Improvement Interpersonal Communication Skills Job Knowledge / Skills

PERSONALITY:
The Claims Service Representative must possess a strong and positive work ethic with customer service oriented acumen. Must have the ability to operate and contribute positively in a team-based environment and take initiative as evidenced by the ability to self-manage, organize and prioritize work.


CONTACT via Email: Giselle Mejias-James

BUSINESS UNIT: GUARDIAN GENERAL INSURANCE LIMITED
LOCATION: NEWTOWN CENTRE
JOB TITLE: UNDERWRITER II- MARINE & CASUALTY
REPORTS TO: TEAM LEADER - COMMERCIAL LINES
GENERAL INSURANCE AGENCY


JOB OBJECTIVE:
The Underwriter is responsible for analyzing risk exposures and evaluating the most prudent terms to apply for New Business Acquisitions, Renewals and mid-year amendments for various insurance products.

MAJOR RESPONSIBILITIES:
Prepare Quotations for New Business, conduct Renewal Reviews and apply Renewals Amendments when required. Review underwriting transactions by binding brokers to ensure accuracy and compliance with GGIL underwriting guidelines, standard operating procedures and limits of authority. Conduct due diligence for assigned accounts through background research on clients and their risk to be covered. Conduct portfolio analyses for assigned accounts to monitor performance and loss ratios and recommend corrective action. Review and discuss Renewal listing with all Stakeholders to achieve retention target. Follow up on outstanding premiums on assigned clients/producers accounts. Prepare monthly reports to Team Leader with performance recommendations. Provide high levels of Red Carpet Customer Service to all stakeholders.

QUALIFICATIONS:
First Degree (At least 2nd class honors) in Sciences from a recognized tertiary level educational institution. 5 CXC/ CAPE (At least grade 2) passes including Mathematics and English Language. 2 A Level/ CAPE (At least grade B) passes CII- Certificate Level

EXPERIENCE:
2 - 3 years working experience with at least one (1) year in a General Insurance environment.

KEY COMPETENCIES:
Work Ethic Quality Growth Serving People Job Knowledge/ Skills Planning/Organising/Flexibility Problem Solving/Analytical Skills Decision Making/ Risk Taking Team Orientation Interpersonal/Communication Skills

PERSONALITY:
An Underwriter must possess strong analytical skills and pay close attention to detail. He/ She must have a positive work ethic, keen sense of customer service and good business acumen. He/ she must have the ability to operate and contribute positively in a team-based environment and take initiative; as evidenced by the ability to self-manage, organize and prioritize work.


CONTACT via Email: Giselle Mejias-James

BUSINESS UNIT: GUARDIAN ASSET MANAGEMENT
LOCATION: WESTMOORINGS
JOB TITLE: INVESTMENT ADVISOR
REPORTS TO: MANAGER- SALES
GAM INVESTMENTS


JOB OBJECTIVE:
The Investment Advisor acquires, develops and maintains an affluent client base for the company, utilizing its suite of Mutual Funds as well as upselling its Private Wealth offering where possible. He/She offers basic financial and investment advice, demonstrated by a thorough understanding of the companys products and services.

MAJOR RESPONSIBILITIES:
Generate business through acquisition of new clients Increase assets under management of existing clients through sale of additional products Daily Sales activities - prospecting, client meetings etc., update Pipeline Keep abreast of competitor and market information Keep clients abreast of GAMISLs new product offerings Assist clients with selection of investment options. Keep clients abreast of their investment performance Facilitate yearly portfolio allocation sessions with clients Conduct client education seminars Assist the Manager - Sales with defining, segmenting and targeting of GAMISLs Market Generate referrals, develop Centers of Influence (COIs) Ensuring that clients information is regularly updated to meet Compliance guidelines

QUALIFICATIONS:
A First Degree from a recognized tertiary educational institution preferably in Finance or finance related

EXPERIENCE:
At least two (2) years working experience in the financial services environment. At least two (2) years sales experience in a similar capacity with a proven track record of developing financial customers.

KEY COMPETENCIES:
Integrity Growth Quality Serving People Planning/Organizing/Flexibility Interpersonal and Communication Skills Problem Solving/Analytical Skills Decision Making/Risk Taking Initiative Job Knowledge/Skills

PERSONALITY:
The Investment Advisor (IA) will be extremely professional, articulate, knowledgeable, self-motivated, confident and driven to succeed in a competitive environment. He/She must demonstrate integrity and trustworthiness, have superior listening skills, have a forward thinking approach and be able to function independently. The IA must also be comfortable working as part of a team when required to do so.


CONTACT via Email: Giselle Mejias-James